Here’s a compelling article from the Hult Business School. It’s called How to Handle Conflict Resolution at Work.
In it, Christian Mills shares some interesting observations. This one’s particularly thought-provoking:
Never let a conflict fester. Don’t just pretend there’s been a resolution. Even if both sides have come together and agreed to a compromise, make sure that you bring the event to an official close with a letter or an email sent to the involved parties. Thank them for their understanding and hard work in settling matters. And make it plain to them that you’re always available to help if they should ever need it in the future.
Have a look at the complete article for more of the author’s observations.